The maintenance fee is based on various factors such as the size of the surrounding area, the number of entrances, landscaping, playgrounds, and the presence of gas boilers. For a detailed fee specific to your address, feel free to reach out to our round-the-clock call center at 044 344 9000.

We take quality seriously and have a dedicated department that handles complaints and low ratings. They also oversee the quality of communication through our call center and ensure compliance with visual standards.

All requests are promptly directed to our customer service center, where we assign suitable contractors. After the work is completed, residents have the opportunity to evaluate it. If we receive negative feedback, our quality department analyzes the issues and provides tasks to rectify any shortcomings. Ultimately, we provide a report on the work done.

We value your input! Share your idea with us through the DIM 9000 app, Telegram, by calling the call center, or by meeting an office worker at your residential complex. We'll assess the cost of implementing your proposal. For smaller changes, we'll take care of the implementation ourselves. For more significant ideas, we'll put them to a vote among other residents. Once accepted, we'll carry out the plan and include the cost in the next monthly payment.

Absolutely! You can access all the related documents using this link.

You certainly have the right to do so. However, please keep in mind that home maintenance involves more than just cleaning and lawn care. It also includes responsibilities like maintaining pipes, utilities, monitoring gas boilers, fire safety, and other important tasks that might not be immediately evident.

Yes, we take security seriously and have established the Guardian 9000 security department. They work with a flexible format to cater to residents' needs, patrolling the entire complex and parking lots to ensure safety. Thanks to Guardian 9000, the number of security-related complaints has dropped to nearly zero.

We are always here to address your concerns and make your living experience in the residential complex as smooth and enjoyable as possible. If you have any further questions or need assistance, feel free to reach out to us anytime.